All scanner warranties are through Epson direct. The warranty information should have been sent with the scanner upon delivery. The number should be 888-377-6611.

 

How To Obtain Service

1.   Once the Preferred Plus Service and Support Plan is activated, please contact Epson if the Product requires repair, by using the toll-free number included with the acknowledgement verifying Plan purchase. The toll-free number will be answered between the hours of 6:00 am and 6:00 pm Pacific time, Monday through Friday. Support hours are subject to change without notice.

2.   Customer must provide Epson with the model and serial number of the Product, and a description of the problem. An Epson service technician will provide telephone diagnostic service to determine whether the Product requires hardware repair. If repair is required, Service will be provided during the term of the Preferred Plus Service and Support Plan according to the terms and conditions included in this document. If Service cannot be provided on the Product for any reason during the term of this Agreement and Epson no longer sells the same model, Epson will replace the Product with a model of equal or superior value. If you have any problems gaining access to the toll-free telephone number, please contact (562) 276-4382 in the U.S. or (905) 709-3839 in Canada so we may resolve the problem.